{"id":23,"date":"2026-11-04T17:21:09","date_gmt":"2026-11-04T17:21:09","guid":{"rendered":"https:\/\/edenvalecomputers.co.za\/2026\/?page_id=23"},"modified":"2026-11-04T17:21:09","modified_gmt":"2026-11-04T17:21:09","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/edenvalecomputers.co.za\/2026\/returns-refunds\/","title":{"rendered":"Returns &amp; Refunds"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Returns &amp; Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can cancel an online order within 7 days of receiving it, and faulty items are covered by your rights under the Consumer Protection Act and by the manufacturer&#8217;s warranty.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Changed your mind? 7-day cooling-off period<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Under the Electronic Communications and Transactions Act, you may cancel an online purchase within <strong>7 days after receiving it<\/strong>, without giving a reason.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact us within the 7 days to let us know you&#8217;re cancelling.<\/li>\n\n\n\n<li>Return the item unused, undamaged and complete, in its original packaging with all accessories, manuals and cables.<\/li>\n\n\n\n<li>You pay only the direct cost of returning the item to us.<\/li>\n\n\n\n<li>Software, games or media that have been unsealed, and custom-built PCs (see below), can&#8217;t be returned under the cooling-off period.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;ll refund you within 30 days of your cancellation, using the same payment method you paid with.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Faulty items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If an item is faulty or not as described, you can return it <strong>within 6 months of delivery<\/strong> and choose a repair, a replacement or a refund, as set out in the Consumer Protection Act. We&#8217;ll check the item first to confirm the fault.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This doesn&#8217;t cover damage caused after delivery, such as drops, liquid damage, misuse, power surges, or repairs and modifications done by someone else.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Manufacturer&#8217;s warranty<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">All items carry the manufacturer&#8217;s warranty. The warranty period differs per product and brand, and details are available on request. For a warranty claim, contact us with your order number and a description of the fault, and we&#8217;ll help you through the process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Laptop parts<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Please make sure a part is right for your laptop before you order. If you&#8217;re not sure, WhatsApp us your laptop&#8217;s model number on 064 525 7015 and we&#8217;ll confirm it fits.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An unused, uninstalled part can be returned within the 7-day cooling-off period, as above.<\/li>\n\n\n\n<li>A part that has been installed by someone other than our workshop can only be returned if it is faulty.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Custom-built PCs<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Custom-built PCs are built to order, to your own specifications, so they can&#8217;t be returned or cancelled because you&#8217;ve changed your mind. This includes the 7-day cooling-off period.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our custom-built PCs are our pride. If you have any questions or problems with your custom PC, contact us and we&#8217;ll gladly help. Faulty components are still covered by your rights for faulty items and by the manufacturer&#8217;s warranty, as set out above.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to return an item<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact us with your order number and the reason for the return: WhatsApp 064 525 7015, call 011 568 0282 or email info@edenpc.co.za.<\/li>\n\n\n\n<li>Bring the item to our shop at VR Mall Centre, Van Riebeeck Avenue, Edenvale, or send it to us by courier. We&#8217;ll give you the details.<\/li>\n\n\n\n<li>We inspect the item and let you know the outcome.<\/li>\n\n\n\n<li>Approved refunds are paid back to your original payment method.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds You can cancel an online order within 7 days of receiving it, and faulty items are covered by your rights under the Consumer Protection Act and by the manufacturer&#8217;s warranty. Changed your mind? 7-day cooling-off period Under the Electronic Communications and Transactions Act, you may cancel an online purchase within 7 days&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-23","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/edenvalecomputers.co.za\/2026\/wp-json\/wp\/v2\/pages\/23","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/edenvalecomputers.co.za\/2026\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/edenvalecomputers.co.za\/2026\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/edenvalecomputers.co.za\/2026\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/edenvalecomputers.co.za\/2026\/wp-json\/wp\/v2\/comments?post=23"}],"version-history":[{"count":1,"href":"https:\/\/edenvalecomputers.co.za\/2026\/wp-json\/wp\/v2\/pages\/23\/revisions"}],"predecessor-version":[{"id":24,"href":"https:\/\/edenvalecomputers.co.za\/2026\/wp-json\/wp\/v2\/pages\/23\/revisions\/24"}],"wp:attachment":[{"href":"https:\/\/edenvalecomputers.co.za\/2026\/wp-json\/wp\/v2\/media?parent=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}