Returns & Refunds

Returns & Refunds

You can cancel an online order within 7 days of receiving it, and faulty items are covered by your rights under the Consumer Protection Act and by the manufacturer’s warranty.

Changed your mind? 7-day cooling-off period

Under the Electronic Communications and Transactions Act, you may cancel an online purchase within 7 days after receiving it, without giving a reason.

• Contact us within the 7 days to let us know you’re cancelling.
• Return the item unused, undamaged and complete, in its original packaging with all accessories, manuals and cables.
• You pay only the direct cost of returning the item to us.
• Software, games or media that have been unsealed, and custom-built PCs (see below), can’t be returned under the cooling-off period.

We’ll refund you within 30 days of your cancellation, using the same payment method you paid with.

Faulty items

If an item is faulty or not as described, you can return it within 6 months of delivery and choose a repair, a replacement or a refund, as set out in the Consumer Protection Act. We’ll check the item first to confirm the fault.

This doesn’t cover damage caused after delivery, such as drops, liquid damage, misuse, power surges, or repairs and modifications done by someone else.

Manufacturer’s warranty

All items carry the manufacturer’s warranty. The warranty period differs per product and brand, and details are available on request. For a warranty claim, contact us with your order number and a description of the fault, and we’ll help you through the process.

Laptop parts

Please make sure a part is right for your laptop before you order. If you’re not sure, WhatsApp us your laptop’s model number on 064 525 7015 and we’ll confirm it fits.

• An unused, uninstalled part can be returned within the 7-day cooling-off period, as above.
• A part that has been installed by someone other than our workshop can only be returned if it is faulty.

Custom-built PCs

Custom-built PCs are built to order, to your own specifications, so they can’t be returned or cancelled because you’ve changed your mind. This includes the 7-day cooling-off period.

Our custom-built PCs are our pride. If you have any questions or problems with your custom PC, contact us and we’ll gladly help. Faulty components are still covered by your rights for faulty items and by the manufacturer’s warranty, as set out above.

How to return an item

1. Contact us with your order number and the reason for the return: WhatsApp 064 525 7015, call 011 568 0282 or email info@edenpc.co.za.
2. Bring the item to our shop at VR Mall Centre, Van Riebeeck Avenue, Edenvale, or send it to us by courier. We’ll give you the details.
3. We inspect the item and let you know the outcome.
4. Approved refunds are paid back to your original payment method.